General Troubleshooting Tips

This troubleshooting guide is designed to help you identify and resolve common problems that may occur while using Codifi's Web Application.

Basic Checks

• Internet Connection: Ensure your internet connection is stable. Try accessing other websites to verify this.

• Browser Compatibility: Confirm that your web browser is compatible. Codifi will work best with modern browsers like Chrome, Firefox, Edge, or Safari.

• Clear Cache and Cookies: Clearing your browser's cache and cookies may resolve loading or formatting issues.

• Browser Updates: Make sure your browser is up to date. Outdated versions can lead to compatibility problems.

Troubleshooting Web App Issues

Application Not Loading

• Check Server Status: There may be a site-wide issue happening. Check the Codifi status page and your email for any live updates from Codifi.

• Disable Browser Extensions: Some browser extensions might interfere with web applications. Try disabling them to see if it resolves the issue.

Login Problems

• Reset Your Password: If you’re having trouble logging in, try resetting your password.

• Enable Cookies: Ensure that cookies are enabled in your browser.

Performance Issues

• Close Unused Tabs: Having too many tabs open can slow down your browser’s performance.

• Update Your Device: Ensure your computer or mobile device is running the latest OS updates.

Error Messages

• Understand the Error: Read the error message carefully. If the message is not self-explanatory, please search our knowledge base for potential fixes before contacting our support team for assistance.

• Take a Screenshot: Taking a screenshot of an error right when you experience it will be useful if you ultimately need to reach out to support for the issue/bug. It’s helpful if a timestamp is shown on the screenshot or if you can make a note of what time the error happened. Additionally, please note what browser(s) you’ve experienced the error on.

Advanced Troubleshooting

• Network Issues: Use a network diagnostics tool to check for problems in your network connection.

• Firewall and Antivirus Settings: Sometimes, these can block access to web applications. Check your settings to ensure the Codifi application is not being blocked.

Contacting Support

If the above steps do not resolve your issue, our customer support team is ready and available to assist you. Please be sure to provide us with the following information:

• A detailed description of the problem

• Steps you’ve taken to resolve it

• Screenshots of any error messages you’ve received

• The browser and version you’re using

• What type of device you are on

The more detailed information you can provide will ensure our team can diagnose the issue in a timely manner and begin the resolution process as soon as possible.