FAQ: Frequently Asked Questions

• How do I get started?
• Is there a mobile version?
• What should I do if I encounter data syncing issues?
• Can I customize the project compositions?
• How does Codifi handle data security and privacy?
• How can I export data reports from Codifi?
• Is there an offline mode?
• How do I add users to Codifi?
• Is there a Google/Android app available?

How do I get started?

If you've been invited to use Codifi by your administrator, follow the instructions outlined in our ‘Accessing Codifi Web & Mobile App’ article, which you can find here.

Should you wish to explore how Codifi can benefit your organization, we invite you to review our features on codifi.com. If you’d like to learn more or are interested in a demo, connect with our sales team by filling out the interest form on our ‘Contact Us’ page.

Is there a mobile version?

Yes! The Codifi mobile app can be downloaded from the Apple Store and is optimally designed for iOS devices, particularly iPads, though it is also compatible with all iOS mobile devices.

What should I do if I encounter data syncing issues?

To address any app or data syncing problems, begin by following the steps outlined in the checklist process from the Knowledge Base articles linked below. 

Solutions to Common Issues 

General Troubleshooting Tips 

Troubleshooting steps for iOS Mobile App

If these steps don't resolve your issue, please reach out to our support team for further assistance.

Can I customize the project compositions?

Codifi offers a number of pre-designed or global compositions, which serve as ready-to-use standard project compositions for your company. If you need to modify any of these global compositions, our Support Team is here to help.

To develop a custom composition, please get in touch with your company’s designated Composer. In case your plan doesn't provide access to Composition features, our support team is available to help you create a tailored project composition.

How does Codifi handle data security and privacy?

Codifi places the utmost importance on your data security, privacy, and sovereignty. For detailed information, please refer to our Privacy Policy or learn about our security practices in the ‘Data Protection & Security’ article here.

How can I export data reports from Codifi?

Exporting data from any project is straightforward in the Codifi application. Click on the three-dot menu (ellipsis) next to the project name and choose 'Export.' This action will download a .csv file containing all your project's data, neatly organized for easy import into any analytics tools. The downloaded data will reflect the latest version synced with the cloud at the time of your download.

Is there an offline mode?

The Codifi mobile app is designed to function smoothly across different levels of internet and wireless connectivity. Team members can enter data as normal in remote locations, and the data will synchronize with the cloud once they return to a service area. For further details on this process, please refer to our Offline Management article.

How do I add users to Codifi?

As a User Admin or Super Admin, you can add new users directly through your Codifi account settings. Just go to the ‘Users’ tab, click ‘Add’ in the upper right corner of the screen, input the new user's information, and establish their user permissions. For comprehensive instructions on User Admin permissions, please consult our User Management article provided here. 

If you do not have User Admin privileges, please contact your Company Administrator to request the addition of new users to the platform.

Is there a Google/Android app available?

Codifi is currently exclusive to the Apple Store and compatible with iOS devices. Please stay tuned for updates as we expand Codifi's compatibility to include Android devices soon.