Before You Contact Support

Modified on Mon, Dec 11, 2023 at 2:16 PM

Prior to contacting our support team, it's usually faster to consult our Knowledge Base for potential solutions, especially if you require assistance outside of our Live Support Hours.


If you're experiencing speed or display issues with the Codifi Site or App, consider the following steps before contacting Support:


  • Verify your internet connection by testing other websites to make sure the issue isn't connectivity-related.

  • Clear your browser's cookies and cache to remove outdated data, which may help resolve the issue.

  • Check for site-wide issues on our Help Desk page or check your email to see if Codifi is currently experiencing any disruptions.

  • For mobile app issues on iOS devices, please consult our dedicated troubleshooting article

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