When contacting our Support Team, please provide the information outlined below to enable our team to assist you most effectively.
Your name and email contact information.
Company or Organization name.
The email that’s associated with your Codifi Account.
Clear and detailed information regarding your request.
In case you experience a technical problem and require help, please ensure to include the following details:
A detailed description of the issue.
Steps you’ve taken to resolve the issue.
Screenshots of any error messages you’ve received.
The web browser you are using if you are on www.fdm.codifi.com.
The type of device you are on if you are using the Codifi Mobile App.
Our Support team can be reached by submitting a ticket request here or contacting [email protected]. Our team is available every Monday–Friday, 8 AM to 8 PM (EST), with the exception of US holidays. For any urgent matters, please call our support line at +1-480-877-0620.
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