Contacting Customer Support

Modified on Wed, Apr 10, 2024 at 8:43 PM

When contacting our Support Team, please provide the information outlined below to enable our team to assist you most effectively.

  • Your name and email contact information.

  • Company or Organization name.

  • The email that’s associated with your Codifi Account.

  • Clear and detailed information regarding your request.


In case you experience a technical problem and require help, please ensure to include the following details:

  • A detailed description of the issue.

  • Steps you’ve taken to resolve the issue.

  • Screenshots of any error messages you’ve received.

  • The web browser you are using if you are on www.fdm.codifi.com.

  • The type of device you are on if you are using the Codifi Mobile App.


Our Support team can be reached by submitting a ticket request here or contacting [email protected]Our team is available every Monday–Friday, 8 AM to 8 PM (EST), with the exception of US holidays. For any urgent matters, please call our support line at +1-480-877-0620.

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